Managed Cloud Calling Services
We delivers Managed Cloud Calling Services for organisations already using Cisco Webex Calling and needing expert operational support. Our team handles user provisioning, number assignments, PSTN routing, dial plans, device onboarding and day-to-day telephony administration. With 24×7 monitoring from our Network Operations Centre, we track call quality, registration failures and service availability, responding under strict SLAs and escalating to Cisco TAC when required. Your existing Cisco calling setup remains exactly the same we make it easier, more reliable and more secure to operate.
Voice Quality, Security and Compliance Management
To maintain high-quality calling, we continuously analyse MOS, jitter, latency and packet loss, proactively resolving routing or configuration issues before users are affected. Security and compliance are built into the service with encrypted media, audit logs, governed call recording and role-based access controls ideal for BFSI, healthcare, public sector and enterprise environments. Monthly analytics reports provide performance insights, usage patterns and optimisation recommendations, ensuring a seamless experience across locations and remote users.
Cloud Calling Platform Management
We manage your Cisco Webex Calling environment end-to-end routing, dial plans, profiles, devices, trunks, and survivability.
24×7 Monitoring & Incident Response
Continuous monitoring of call quality, device reachability, service availability, and PSTN paths with immediate incident handling.
Voice Quality Analytics
Real-time visibility into MOS, jitter, packet loss, failure causes, device performance, and network behavior.
User & Number Management
Moves, adds, changes, extensions, DID allocation, hunt groups, IVRs, auto-attendants and permission profiles.
PSTN Integration Support
Cloud Connected PSTN or Local Gateway operations, failover configuration, call routing, and survivability.
Security & Compliance
Encrypted media and signaling, RBAC access, audit logs, policy enforcement, and compliant call recording governance.
Reporting & Dashboards
Monthly performance summaries, trend analysis, usage metrics, and root-cause reports for major incidents.
SLA & Escalation Management
Defined response and restoration timelines with escalation to Cisco TAC when required.
Managed Operations
We become your operational calling team. Our NOC monitors your Cisco calling environment 24×7, manages change requests, resolves issues proactively, optimizes routing, and enforces security policies. You don’t need to maintain voice engineers, troubleshoot outages, or manually track quality issues. Binary Global handles everything with SLA-backed governance and detailed reporting.